• All Prices Including Applicable VAT.
  • Fast Delivery 
  • Guarentted Secured Payment Powered By Stripe.

FAQ

Welcome to MS FASHION, your one-stop shop for trendsetting fashionable clothing and shoes . Explore our stylish collection and elevate your look with the latest must-have products.

        Q: How can I place an order at MS FASHION?

A: Placing an order at MS FASHION is easy. Simply browse through our collection of fashion clothes and shoes, select the items you like, and add them to your cart. Then, proceed to check out and fill in your shipping and payment details. Once your order is confirmed, we will process and ship it to you as quickly as possible.


    Q: What Is The Pricing Policy?


      A: The Displayed price At MS FASHION,  are in Euros and always including VAT. We believe in offering fair and transparent pricing for our clothing and shoes. Our pricing policy ensures that our customers get the best value for their money, without compromising on quality. We strive to provide affordable and competitive prices, making fashion accessible to everyone. Shop with confidence knowing that you are getting the best deal at MS FASHION.

 

Q: What Is The Shipping Cost?


     A: At MS Fashion, we strive to provide a seamless shopping experience for our customers. FREE SHIPPING avaiable for all our items regardless of prices and amount. Our shipping policy ensures that your favorite clothing and shoe items are delivered right to your doorstep in a timely manner. We offer standard and reliable shipping options, and all orders are carefully packaged to ensure they arrive in perfect condition. Shop with confidence at MS Fashion knowing that your items will be delivered to you with care.


  Q: Who Will Delivery My Package?

         A: MS Fashion Works with DHL And DPD courier Within EU.  Your Courier will Be DHL Or DPD.

Q: How Can I Track My Order?

A: You will receive an email from us as soon as your package has been shipped from our warehouse. In the shipping confirmation with the delivery information you will also find a link with which you can track your package.Please note that it may take some time for the tracking information to appear on the page. If the status of the order says "Shipped", you can click "Track this order" in the order details. If you are not at home during the delivery time then courier will give it to the neighbour. If the neighbour is not avaiable then you have pick it up from the nearest pick up point of the courier. 


   Q: What Is The Return Policy?


      A: At MS Fashion, we value customer satisfaction and want you to be completely happy with your purchase. If for any reason you are not pleased with your clothing or shoe item, we offer a hassle-free return policy. Simply return the item to this address ( MS Fashion , Boccherinilaan 2D, 5653HE, Eindhoven , netherlands ).

"You are only liable for any diminished value of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods."

  You have to bear a fixed cost of 3 euros as a return shipping fee to the courier. Euros return cost to the shipping company within 30 days of purchase and in its original condition, and we will provide a full refund or exchange.  Your satisfaction is our top priority, and we strive to make your shopping experience with us enjoyable and stress-free.

   Q: May I KNow About Cancelation Policy?


     A: At MS FASHION, we understand that sometimes you may need to cancel your order. Our cancelation policy allows you to do so within 24 hours of placing your order for a full refund. Beyond that time frame, a cancellation fee of 10% will be applied. Please reach out to our customer service team for assistance with canceling your order. 


Q: Is Payment Is Safe?


             A: At MS FASHION, We use world class payment processor Stripe to process our customers payment. we prioritize the security of your payments. With our secured payment options, you can shop with confidence knowing that your personal and financial information is safe. We utilize advanced encryption technology to protect your data and ensure a smooth and secure transaction process. Shop our wide range of clothing and shoes with peace of mind, knowing that your payment details are in trusted hands.

       

         Q: Right Of Withdrawal?

         A: You have the right to withdraw from the contract within a period of 14 days without giving reasons. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the good. To exercise the right of withdrawal, you must inform us by an unequivocal statement (e.g. in writing, by post, fax or e-mail) that you are withdrawing from the contract. You can use the model withdrawal form (INSERT PDF) for this, but you are not obliged to do so. To comply with the withdrawal period, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of the withdrawalIf you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) immediately and in any event no later than 14 days after we have been informed of your decision to withdraw from the contract. If you only return part of your order, the delivery costs will not be refunded. We will pay you back using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged any fees for such reimbursement. We may withhold reimbursement until we have received the goods back or you have provided evidence of having sent back the goods, whichever is the earliest. You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you communicated your decision to withdraw from the contract. You are on time if you return the goods before the period of 14 days has expired. The direct costs of returning the goods are for your account.

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